Track Your Order

As soon as your parcel leaves the warehouse we send you an email with your tracking number. Tracking usually starts updating within 24-48 hours of that email.

Can't find the email?

Check your spam or promotions folder first. If it isn't there, email us at info@hentalo.com with the name and email address you used at checkout and we'll resend it.

Tracking hasn't moved

It's normal for tracking to sit still for a day or two after dispatch, and again while the parcel clears customs. If there's been no movement for 10 business days, get in touch and we'll chase it or send a replacement.

How long should it take?

7 to 10 business days from dispatch to the US, UK, Canada and Australia. Orders are processed within 1-2 business days of being placed.

Still nothing after 20 business days?

Email us. We'll either track it down, send you a new one, or refund you in full.