Return Policy

We want you and your pet to be happy with your order. If the brush isn't right for you, you have 30 days from the day it arrives to return it.

How to start a return

Email us at info@hentalo.com with your order number and a short note about what went wrong. We'll reply with the return address and instructions within 1-2 business days.

Condition of returned items

Items must come back in a resalable condition, with all parts included. Because of hygiene rules for grooming products, we can't accept returns of items that have been used extensively or damaged through misuse.

Refunds

Once we receive and inspect your return, we'll refund the full purchase price to your original payment method. Refunds are usually processed within 5 business days, though your bank may take a few days longer to show it.

Return shipping

If the item arrived faulty, damaged or we sent you the wrong product, we cover the return shipping. For change-of-mind returns, the customer covers the cost of sending the item back.

Damaged or faulty on arrival

Email us within 14 days of delivery with a photo of the issue and we'll arrange a replacement or a full refund, whichever you prefer, at no cost to you.

Cancellations

If you need to cancel, email us as soon as possible. If your order hasn't shipped yet we'll cancel it and refund you in full. Once it has shipped, it falls under the return policy above.

Your statutory rights

This policy is offered in addition to your rights under consumer law in your country, including the UK Consumer Rights Act, the Australian Consumer Law and applicable US state and Canadian provincial legislation. Nothing here limits those rights.

Hentalo ships internationally from Spain. Questions? Email info@hentalo.com.