Shipping Policy

Where we ship

We ship to the United States, United Kingdom, Canada and Australia. Orders are dispatched from our international fulfilment partners.

Delivery times

7 to 10 business days from dispatch for all four countries. Orders are processed within 1-2 business days of being placed, so allow a little extra at weekends and public holidays.

Shipping cost

Free shipping on every order. There are no minimum spend requirements and no surprise charges at checkout.

Tracking

You'll receive a confirmation email as soon as you order, and a second email with your tracking number as soon as your parcel leaves the warehouse. Tracking can take 24-48 hours to start updating.

Customs and import duties

Prices shown at checkout do not include any import duties or taxes that your country may apply. In the rare event that customs charges apply, they are the responsibility of the recipient. We declare all parcels accurately.

Wrong or incomplete address

Please double-check your address at checkout. If a parcel is returned to us because the address was incorrect or nobody was available to receive it, we'll contact you to arrange redelivery.

Delays

Occasionally, carrier backlogs, weather or customs inspections can push delivery past the usual window. If your order hasn't arrived within 20 business days, email us at info@hentalo.com and we'll track it down or send a replacement.

Lost parcels

If tracking shows no movement for 10 business days or the parcel is confirmed lost, we'll send a replacement or refund you in full. Your choice.